City of Mt. Pleasant Home

Office Professional I
Utility Billing

Number of Positions Available: Two (2)
Employment Type: Full-time

Wow, what an exciting time at the City of Mt. Pleasant! Due to upcoming employee retirements we have two (2) full-time Office Professional I positions available with the Utility Billing department. We are fortunate to have a long history of dedicated, loyal and engaged employees who have made a career at the City. As we look at the next chapter of the City, we need to continue to build a culture that supports our residents and visitors, encourages growth and empowers our staff to reach for the next step in their career. That is where you come into the picture. We are seeking professional, customer service focused and detailed oriented individuals with high integrity and a sense of service to join our team!

The educational requirements for the positions are flexible; a high school diploma and two years of responsible clerical experience, or two years of college and six months of responsible clerical experience, is required.

The successful candidate must possess demonstrated proficiency in the following areas:

  • Excellent customer service skills
  • Proficient in Microsoft Office Suite; specifically, Word and Excel.
  • Experience in BS&A, is preferred
  • A quick learner and adaptable to a variety of software programs
  • A high level of 10-key accuracy within a fast-paced environment
  • Proven skills in; general math, general accounting, data entry, communication (both verbal and written), problem solving, being detailed oriented, organized, phone etiquette, and working successfully in a team-based environment
  • Ability to multi-task and share work responsibilities with co-workers, be flexible and take pride in the final work product
  • Experience working in public service, local government, providing clerical support to a variety of customers with a professional and positive attitude when dealing with challenging customer service situations, is preferred

The work schedule for this position is Monday through Friday, 8:00 a.m. to 4:30 p.m., working a standard 40-hour work week.

Typical duties within the UTILITY BILLING positions:

  • First point of contact for customer service in the Utility Billing and Cashiering department
  • Work in a confidential manner and protect customer data with integrity
  • Assist with official financial and tax record keeping
  • Provide internal and external customer service by assisting utility customers, contractors, residents and students
  • Prepare and process monthly utility billings, handle the water shutoff process, such as mailing notices, creating door tags and working with the water department on official shutoffs, creating final billings for customers and data entry related to all existing and new accounts
  • Provides perpetual professional and courteous customer service
  • Lead and train Water Meter Readers on meter reading responsibilities, such as routes, handheld reading devices, importing data and export customer information for billing process
  • Handle and process credit card and ACH payments
  • Work closely with the Water Department team to schedule service appointments, and updates customer information in the computer system
  • Process miscellaneous receivables
  • Complete cash receipting
  • Data entry
  • Prepare and collect property taxes and payments
  • Utilize Microsoft Suite (Word and Excel), Outlook and BS&A on a daily basis

The City of Mt. Pleasant offers TPOAM employees a rich fringe benefit package which includes; health insurance, prescription coverage, vision, dental and life insurance coverage, a MERS defined contribution pension plan, matching deferred compensation program, flexible spending accounts, a MERS health care saving program, paid sick, vacation, personal and holiday leave, as well as compensatory time, financial support to obtain a college degree and a variety of useful and enjoyable wellness benefits, just to name a few.

Hiring wage is $16.62/hour to $17.17/hour, depending on qualifications. The 2019 maximum pay for an Office Professional I is $20.24/hour. Maximum pay is received after one or two years of employment, depending on the rate of pay received upon hire. Wage rates are adjusted in accordance with the TPOAM Union Contract. Advancement to higher level Office Professional classifications with increased compensation is available, upon an individual’s desire to achieve that growth. Such advancement opportunities involve additional skills testing and completion of the probationary period. Refer to the TPOAM Union Contract for additional wage information.

Selected applicants are required to complete the following skills testing on April 1, 2, or 3, 2019:

  • Grammar and Punctuation
  • Spelling
  • Basic Mathematical Calculations
  • Filing
  • Data Entry
  • Microsoft Windows General Skills
  • Microsoft Excel & Word
  • Typing - speed and accuracy

Not all applicants tested will be invited for an interview.

Mt. Pleasant is a growing and financially stable community located in the geographic center of Michigan’s Lower Peninsula. We are a warm and friendly community dedicated to retaining our small-town traditions while building a vital economy. The area population officially stands at 26,016, but can swell to two or three times that number due to special events and the approximate 30,000 daily visitors to the Soaring Eagle Resort and Casino located at the east City limits.

We are also home to Central Michigan University’s 27,000 plus students and many of its employees. CMU offers more than 170 programs at the Bachelor, Master, and Specialist Degree levels, as well as their Medical School. Mid-Michigan College has a Mt. Pleasant Campus for those who wish to transfer to a university or prepare for a career in health, business or industrial technologies. In addition, five other colleges and/or universities are within 45 miles of Mt. Pleasant. This community is dedicated to education and offers seven neighborhood schools, one middle school and two high schools. In addition, there is one parochial and two charter schools.

The Mt. Pleasant community provides an abundance of recreational and cultural opportunities ranging from hockey to chamber music concerts. Golfers are especially pleased with the 13 courses available within a 30-minute drive. The City Parks and Recreation Department offers a wide range of recreational programs for all ages, including youth soccer, softball, golf, basketball, volleyball, and tennis. In addition, the City operates and maintains 11 parks comprising 300 acres, offering venues for picnicking, swimming, fishing, canoeing, and hiking. The Isabella County park system adds another 900 acres with similar opportunities as well as camping and cross-country skiing.

Additional information:

To be considered for this position, please submit ALL of the following by Friday, March 22, 2019:
  1. Letter of Interest;
  2. Resume;
  3. Job Application; This is a public position, as such the City cannot guarantee confidentiality once the applicant accepts an invitation to interview. If you would like to request confidentiality during the pre-interview phase, please indicate your request on the application form.
  4. Criminal History Background Check Authorization Form;
  5. Fair Credit Reporting Act Disclosure and Authorization.

Submit these materials to:

City of Mount Pleasant
Human Resources Department
320 West Broadway Street
Mt. Pleasant, MI 48858
Phone: 989-779-5314
Fax: 989-779-5317

By email:**
(**Please combine multiple documents into a single Word or PDF file before submitting, incomplete documents will not be accepted**)

Interviews are tentatively scheduled for April 9 & 11, 2019.

The City of Mount Pleasant is an Equal Opportunity Employer