How do I pay my utility bills?
To pay your utility bills, please visit the Treasurer's office Web page or call 989-779-5387.
I think my bill has an error?
If you believe that your water bill has an error, please contact the utility billing department by e-mailing waterbilling@mt-pleasant.org, completing their online feedback form, or by calling 989-779-5387. If you believe that your water bill is unusually high, please consider that you may have a leak and see the next question.
Why is my water bill so high?
If your water bill is
unusually high, you may have a leak. Leaks can commonly occur in the following places:
Check these water wasters:
- Toilets - The flapper is the most common
source of problems. Turn the water supply valve off
at the toilet and watch the level in the toilet
bowl. If the level drops, replace the flapper and
clean the flapper seal in the toilet tank. In
addition, check the level in the tank. After
flushing, the water should shut off when the tank
level is about ½ inch to 1 inch below the overflow.
If water does not shut off at this level, adjust the
float in the toilet water tank. Use the dye test to
confirm a toilet leak. Dye packets and
instructions are available upon request.
- Water Softeners - After the softener has
regenerated, check to see if water is still running
down the drain. If it is, the softener needs to be
repaired. Consider turning off and bypassing your
softener. Remember, the Water Treatment Plant
softens your water for you!
- Faucets - Dripping faucets should be
repaired or replaced.
- Furnace Humidifier - Inspect the humidifier float to
make sure that it is shutting off the fill water at
the level recommended by the manufacturer. Check
your owner's manual for details.
An easy way to check for a leak is to perform an Overnight Leak Check. To do so, follow these steps:
- Locate your water meter
inside your house.
- Read and record it in the
evening when you are done using water for the
day. If you have a softener, pick a day that
your softener will not be regenerating.
- Read it again the next
morning before you use any water. If your meter
reading changed overnight when no one was using
water, you have a leak.
If
you find a leak, get it fixed as soon as possible!
